Army Strong Community Center
49 Jetview Drive, Rochester, NY 14624
Customer Support Coordinator, Marianne Sernoffsky
585-528-2006
Buffalo Vet Center
https://www.va.gov/directory/guide/facility.asp?ID=460
2372 Sweet Home Road, Buffalo, NY 14228
Customer Support Coordinator, Marianne Sernoffsky
716-862-7350
National Call Center for Homeless Veterans
www.va.gov/homeless
877-424-3838
24 hours per day, 7 days per week
National Suicide Prevention Lifeline
https://suicidepreventionlifeline.org/
800-273-8255
24 hours per day, 7 days per week
Psychological Health Resource Center
http://pdhealth.mil/resource-center/call-centers/psychological-health-resource-center
866-966-1020
24 hours per day, 7 days per week
Department of Defense (DOD) Safe Helpline
wwww.safehelpline.org
877-995-5247
Sexual assault support for the DOD community
24 hours per day, 7 days per week
Military OneSource - help with short-term issues such as adjustment to situational stressors, stress management, decision making, communication, grief, blended-family issues, and parenting skills issues.
www.militaryonesource.mil
800-342-9647
24 hours per day, 7 days per week
Veterans Crisis Line
www.veteranscrisisline.net/
800-273-8255
24 hours per day, 7 days per week
Veterans One-stop Center of WNY, INC
www.VOCWNY.org
1280 Main Street, Floor 2, Buffalo, NY 14206
716-898-0110
WNY Heroes, Inc.
https://wnyheroes.org/
8205 Main Street, Suite 1, Williamsville, NY 14221
716-630-5020
Wounded Warrior Project
www.woundedwarriorproject.org
370 7th Avenue, New York, NY 10001
212-629-8881
National Toll-Free Help Lines
The following is a list of health and human service related agencies that provide substance abuse, advocacy or supportive counseling services. This is a comprehensive list developed for use with all research participants. Some of the programs listed may not be appropriate for you. This list was assembled as a reference for present and/or future use by our participants.
Local Emergency Services/ Hotlines
Programs that provide immediate assistance for people who are in acute emotional distress, who are or perceive themselves to be in life-threatening situations; who are a danger to themselves or to others; or who are hysterical, frightened or otherwise unable to cope with a problem that requires immediate attention.
Advocate Program - Rape Domestic Violence - Crisis Services
www.crisisservices.org
2969 Main Street, Buffalo NY 14214
(716) 834-3131
Serving: Erie County.
Army Strong Community Center
49 Jetview Drive, Rochester, NY 14624
585-528-2006
Compass House Shelter - Emergency shelter that provides safe shelter and services to runaway, homeless, and at-risk youth.
www.compasshouse.org
370 Linwood Avenue, Buffalo NY 14209
716-886-1351
Compass House Resource Center
1451 Main Street, Buffalo, NY 14209
716-884-3066
Serving: Erie County.
ECMCs Comprehensive Psychiatric Emergency Program (CPEP)
www.ecmc.edu
(click on Health Services & Doctors)
462 Grider Street, Buffalo NY 14215
716-898-3465
Serving: Erie County.
Crisis Services
www.crisisservices.org
2969 Main Street, Buffalo NY 14214
716-834-3131
• Crisis Counseling Program
• Emergency Outreach Services
Serving: Erie County.
Family Justice Center of Erie County
www.fjcsafe.org
237 Main Street, 14th Floor, Buffalo NY 14203
716-558-7233
Hours: 8:30 am - 5 pm Monday through Friday
• Amherst Satellite
North Forest, Amherst, NY 14221
716-634- 4309
Hours: 8:30 am - 12:30 pm (Monday, Tuesday, Thursday)
• Orchard Park Satellite
4383 South Buffalo Street, Orchard Park, NY 14127
716-662-0259
Hours: 8:30 am - 12:30 pm (Monday, Wednesday, Friday)
Serving: Erie County.
Spectrum Human Services - Crisis and Re-Stabilization Emergency Services
www.shswny.com
1280 Main Street, Buffalo NY 14209
716-539-5500
Serving: Erie County.
Trauma Response Services - Crisis Services
www.crisisservices.org
2969 Main Street, Buffalo NY 14214
716-834-3131
Serving: Erie County.
Veterans One-stop Center of WNY, INC
www.VOCWNY.org
1280 Main Street, Floor 2, Buffalo, NY 14206
716-898-0110
National Aids Hotline
www.cdc.gov/hiv
1-800-CDC-INFO (1-800-232-4636)
TTY: 1-888-232-6348
Hours: 24 hours a day, 7 days a week
In English, en Espanol.
Perceptions for People with Disabilities
www.perceptions4people.org
212-860-3731
National Domestic Violence Hotline
www.thehotline.org
1-800-799-7233 TTY: 1-800-787-3224
Hours: 24 hours a day, 7 days a week
Mental Health America
www.mentalhealthamerica.net
800-969-NMHA (6642)
CDC Sexually Transmitted Diseases (STD)
English: 1-800-232-4636
TTY 1-888-232-6348
Hours: 24 hours a day, 7 days a week
Provides anonymous, confidential information on sexually transmitted diseases (STDs) and how to prevent them. Also, provides referrals to clinical and other services.
Rape Abuse and Incest National Network
www.rainn.org
1-800-656-Hope(4673)
Hours: 24 hours a day, 7 days a week
SAMHSA - Substance Abuse and Mental Health Services Administration
www.samhsa.gov
800-662-HELP (4357)
Su Familia (the national Hispanic family helpline)
https://communityconnectionssjc.org/programs/details/national_alliance_for_hispanic_health_su_familia_national_hispanic_family_helpline/
866-783-2645
Hours: 9 am - 6 pm Eastern Standard time Monday - Friday
AL ANON (and ALATEEN for younger members)
www.al-anon.org
1-800-4AL-ANON (1-888-425-2666), in Canada and the USA
Hours: Monday through Friday 8:00 am to 6:00 pm (Eastern Time)
A worldwide organization offering a self-help recovery program for families and friends of alcoholics whether or not the alcoholic seeks help or even recognizes the existence of a drinking problem.
Alcoholics Anonymous
www.aa.org
National referral line: 1-212-870-3400
Cocaine Anonymous
www.ca.org
National referral line: 1-800-347-8998
A referral service for updated information only.
Narcotics Anonymous
www.na.org
1-818-773-9999
Hours: Monday through Friday 8:00 am to 5:00 pm (Pacific Time)
The numbers listed below can be dialed toll-free from anywhere within the United States. These organizations provide mental health information and referrals, and in some cases, crisis counseling.
CHILDHELP USA
www.childhelp-usa.org
National Child Abuse Hotline
800-4-A-CHILD (1-800-422-4453)
Provides multilingual crisis intervention and professional counseling on child abuse and domestic violence issues. Gives referrals to local agencies offering counseling and other services related to child abuse, adult survivor issues, and domestic violence. Provides literature on child abuse in English and Spanish.
Children and Adults with Attention Deficit Disorders/Hyperactivity Disorder (CHADD)
www.chadd.org
800-233-4050
8:00 a.m.-5:30 p.m., Monday-Friday
Spanish-speaking operators available.
National Runaway Safeline
www.1800RUNAWAY.org
1-800-786-2929 (formerly known as National Runaway Switchboard)
Crisis line for youth, teens, and families. Locally based referrals throughout the United States. Help for youth and parents regarding drugs, abuse, homelessness, runaway children, and message relays.
Boys Town National Hotline
www.boystown.org
800-448-3000
800-448-1833 (TDD)
Spanish-speaking operators available; TDD capability.
National Adoption Center
www.adopt.org
800-862-3678
9:00 a.m.-5:00 p.m.
National Coalition Against Domestic Violence
www.ncadv.org
(800) 799-SAVE (7233)
TTY 800-787-3224
Spanish-speaking operators available.